Services
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Pre-Sale Services
On-Sale Services
Post-Sale Services
Pre-Sale Services
- We’ll Understand customer’s Needs & Requirement
We work closely with customers to understand well their specified needs and requirements. - Customized Proposal based on customer’s requirements
We provide customized proposal based on factors such as product material, appearance design, product function, shape and weight, brand, factory layout, and output. - Provide product formulation support
We have 5 formula specialist who are specialized in providing ingredient information and formulation support for our clients’ products. - Product Technical and Market Analysis
We provide professional support for product technology and customer market analysis to help our customers better understand market trends and competitive environments, and to develop effective business strategies. - Make a simulated production plan
We develop a simulated production plan to help customers test and simulate the operation of products. - Layout design
After have all product requirement and factory information from customer, we will provide the typical layout or customized design layout according to location situation.
On-Sale Services
- QC Team Control High Quality Raw material procurement
Our QC team strictly controls the procurement of raw materials to ensure that only high-quality raw materials are used in our products.
We use specialized equipment such as spectrometers to test the installation of our products and ensure they meet our high standards. - Three-dimensional design
All our products adopt three-dimensional design to ensure the accuracy and precision of every detail of the machine. - Modular design
Our products adopt modular design, plug and play, convenient and quick maintenance, reduce downtime and improve efficiency. - System simulation
Before start the fabrication of the machine, we will do the system simulation first in the computer to ensure the design and performance is reasonable and reliable. - Delivery time control
Our team use the ERP system to strictly control the production from raw materials purchasing, parts fabrication and every steps installation etc to ensure high-quality products making and on-time delivery. - Quality Control
Our QC team, skilled workers, experienced engineers and high efficiency management work together to ensure our projects are of the highest quality and strictly meet our clients’ needs. - Customer Service Team
Our customer service team is in constant communication with customers to ensure their needs and address any concerns or issues. - Finished products testing and report generation
We conduct finished products testing and generate detailed reports to ensure our products meet customer requirements for performance, quality, vibration, noise and safety. - Machine documentation preparation
We prepare the necessary documents such as machine manuals, parts manuals, etc., to ensure that customers have all the information needed to use our products and maintain equipment. We also prepare the DQ/OQ/IQ/PQ according to customer’s requirement. - Support of FAT/SAT/SIT for shipment
We provide factory and site acceptance testing to ensure our products meet customer requirements and are of the highest quality. We will invite customer to check the testing in location or by video call, or send the testing video to customer for verify.
Post-Sale Services
- Logistic support
Loading container, ship the equipment by boat or Air, Send shipping documents to customers by DHL or Telex release paperwork by email, we will also remind customer to pick up the container in time. - Dispatch Engineers for installation
Once the machine been dispatched, we will start to arrange the commissioning engineers for visa and travel arrangements in advance, to ensure our production line are installed and debugged as soon as possible. Due to our Modularity Plug and play design we can save the installation time by up to 60%. - Pre-installation guidance
We will provide the Utilities requirement for the line and recommend installation position according to the layout so customer can prepare the water/compressed air/steam/power etc before the installation engineer’s arriving to save time. - Machine trial run
After installation of the production line, our engineer will trial run the line with water and raw materials, once ensure the machine working in order, then engineer will assist the customer to develop the formula for specified products. - Staff Training services
We provide the training services, training the staff in operation, maintenance, management, etc., until customers fully understand how to use our machine. - Remote service
If customer have the ability to install the machine itself, after-sales team also provides remote online technical support services to help customers install the machine or quickly solve any problems they may meet after the installation. - Spare Parts Supply
We offer a spare parts supply service to ensure our customers have access to the necessary spare parts to repair and maintain their equipment. - Mechanical upgrading and innovation
We provide equipment upgrading and transformation services in the later stage. While continuously improving products, we will also develop new products according to market demand to make our customers more competitive in the market competition. - Lifetime support
SINOFUDE provide the lifetime support for the machine we have been sold.
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